Terms & Conditions
Mero Rug operates under the legal requirements of the Government of Nepal and is fully aware of the international trade and partnership agreement of various regions. Therefore, the terms and conditions are formulated taking these facts into consideration. The terms and conditions will apply to any contract between Mero Rug and our customers. All terms and conditions should be read carefully before purchasing any of our products online. Ordering any of our offered products online will make you agree to the bounds and hence abide by the terms and conditions. The terms might be amended any time, but shall be updated in the website. The terms and conditions were last updated on 2022.
Information about us
Mero Rug is a handmade rug manufacturer in Nepal, established in 2012 under PAN number 600824341. Mero Rug (www.merorug.com) is an online-based, user friendly site where we offer handmade carpets/rugs . Merorug is a subsidiary of Paramount Carpet Udhyog, founded in 1989, and one of the oldest handmade rug manufacturer in Nepal.
Legality to Transact
In order for our customers to buy carpets from Mero Rug, you must be over the age of eighteen (18). Minors i.e. under the age of 18 can only purchase our rugs and carpets under the strict supervision of an adult or guardians who are responsible for their actions. Merorug reserves the right to seek compensation from parents or the guardian of minors if any loses or damages occur due to transactions or registrations carried out by them.
Confidentiality of Personal Information
Mero Rug stores all your personal information while registering as a customer. Registration process insures that you agree upon storing your personal information with us which is necessary for the fulfillment of your order. Personal information can only be removed through a series of procedure. Mero Rug handles customer personal information with the highest level of sensitivity and confidentiality. Customer personal information will not be provided to any third party. We view protection of users privacy as a very important community principle.
The digital images of products display on our website (www.merorug.com) are for illustrative purpose only. Mero Rug has made every possible effort to display the most accurate pictures and the colour of our carpets. However due to differences in computer screen and resolutions, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Our products are handmade and certified by Good Weave.
The agreement of purchase from Mero Rug is only possible once the payment has been transferred. For domestic payments, amount can be transferred through Paypal, Connect IPS (bank transfers) , Esewa, and Phonepay. For international payments, SWIFT is required.
All prices are inclusive of shipping and are subjected for the customer to pay the VAT from their respective customs office upon the delivery of the product. Mero Rug has every right to change the prices of the products depending upon the exchange rate and changes in the market price. Price changes will not affect any rugs or carpets that have already been order, purchased or is in the process of shipment from Mero Rug.
Our products are delivered domestically and internationally. Deliveries are handled through FedEx/ UPS/ DHL for International Shipment, whereas Domestic Shipments are free. Shipping rates for international deliveries varies depending upon the destination of the customer. The delivery time for domestic shipments are usually 1-3 days and 3-5 days for international shipments, depending on the location.
Mero Rug delivers their carpets exclusive of the tax of the respective region. It is the responsibility of customer to pay the respective customs charge from their customs office upon the delivery of the carpets, if any.
Customers who are unsatisfied with their rugs and carpets can return their product within five (5) days of the received date to get their refund. Refund of the amount is done as soon as the product is received in our warehouse and inspected. This facility is only provided for customers who have purchased rugs and carpets online through www.merorug.com. Refund policy is not applicable for those customers who have purchased through the outlet. Return shipping charges are to be paid by the customer or can be dropped off at our outlets, located here.
Delivery Error and Shipping Damages
Mero Rug assures that every product is delivered to the right destination. However if customer receives the wrong delivery, please Contact Us with your invoice number. Customers must immediately report to the respective shipping company in case any damage on the product is found.
Our Rights to vary these Terms
Mero Rug has all rights to amend these terms and conditions with time. Every time an order is placed the terms and condition will be applied to the terms of sales.
Limitations of liability:
Mero Rug in every possible way limits our liability for the following conditions:
1. Our products being resold to others by our customers (business or private).
2. Death or any personal injury caused by handling our products.
3. Negligence conducted by the transportation or delivery company while transporting and handling our products.
4. Any profit/loss accrued by reselling or redistributing our products.
5. Loss of business opportunity and business interruption accrued during delivery and handling of our products.
6. Loss or corruption of data, personal data hacking, loss of goodwill while using our products or services.
Events beyond control
Mero Rug will not be responsible for failure of performance due to events occurred which are beyond the control of the company. Such events can be fire, natural disaster, act of war, failure of telecommunication channels, accidents of the transportation vehicles, theft, lockouts, riots, and imposed barriers.
All our agreements and obligation under a contract will be suspended during such events that are beyond the control of company. Delivery of your products will immediately resume and new dates will be provided.